Contact Us
205-857-3028
contact@muddymat.co
Return Timeframe
Customers have 60 days from the date of delivery to initiate a return.
Return Shipping
We’ll provide a prepaid return label once your return is approved. Please package the item securely and retain your proof of shipment.
Refund for Returns
Refunds for order and shipping will be issued once your return is received and inspected at our warehouse. Original shipping charge will be refunded. Refunds will be processed to the original method of payment. Processing times may vary depending on your financial institution.
Refunds for Processed or Shipped Orders
If your order has already shipped, a return must be completed first before a refund can be issued.
Refunds for Returned Items
As soon as your return arrives at our warehouse and passes a quick check, we’ll process your refund. If you’re handling the return yourself, sending us the tracking number helps us take care of your refund faster — we appreciate your patience.
Refund Timeframe
Refunds will be issued to the original payment method. Please note that while we process refunds promptly, it might take a few extra days for your bank or card provider to show the refund, depending on their processing time.
Shipping and Tax Fees
Shipping and taxes are non-refundable unless the order has not shipped, or an error or damage occurred due to our service.
